EASTER BUNNY box
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Welcome!
Who We Are
My name's Marcelle, the brains behind Creative Moments by M. I juggle three awesome kiddos, rock a teacher hat for special needs, and run my own business. I'm all about turning visions into popping realities!
At Creative Moments by M, we specialize in creating memorable moments with our custom balloon decor. Our passion is to create beautiful, eye-catching designs that will bring your event to life, no matter the occasion.
Our attention to detail in balloon design ensures that your event will be one to remember and will be sure to wow your guests. From birthdays and weddings to corporate events and celebrations, we have the perfect decor for your special day.
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Policies & Procedures
Creative Moments by M disclaims any liability for balloons once they are no longer in our possession. We cannot assure the longevity of your balloons after they have been delivered or picked up.
Various environmental factors such as weather, children, pets, different surfaces, and temperature conditions—along with loose items in your vehicle, nails, and foliage—may impact the lifespan of our creations. We will, however, replace any items that we accidentally pop during transportation or installation.
**Event and Balloon Installation Policy**
All payments made are non-refundable but can be transferred to an equally priced event within one year. Additional colors or design elements will incur extra charges. A change in location will also affect pricing, and the customer will receive an updated invoice reflecting these changes. Rescheduling the event date will be handled on a first-come, first-served basis.
**Cancellation Policy**
Clients are allowed two opportunities for rescheduling. After the second rescheduling, no funds will be applied to future dates. This policy is in place to ensure a seamless transition between weekly events. We appreciate your understanding.
**Rental Items**
Rental items must be collected in pristine condition following the designated pickup time after the event. Any damage to these rentals will result in a replacement fee, which will be billed in a separate invoice.
**Insurance for Day of Event**
For any businesses, venues, or event coordinators requiring proof of insurance, please note that an additional fee will be charged for the certificate.